Visitor contacts and official travel information

Use the organisation responsible for the particular question. This guide does not provide a booking desk or collect personal travel documents.

Entry and visas

The Consular Department of the Russian Ministry of Foreign Affairs provides official e-visa information. Check the nationality and crossing-point lists there. For a regular visa or a question outside the electronic visa rules, use the Russian diplomatic mission responsible for your place of application.

Travel advice and consular assistance

Consult your own country's foreign ministry for travel advice and its embassy for consular assistance. UK FCDO advice for Russia is relevant to British travellers; it is not a substitute for the guidance applicable to another nationality.

Museums and cultural sites

For Moscow Kremlin Museum admissions, start with the museum's official website. For the Hermitage in Saint Petersburg, use the State Hermitage Museum website. Ask the venue about your specific date, admission type and access requirements.

A reservation you already hold

Use the contact details printed on your booking confirmation for changes, delays or payment questions. We cannot amend a third-party reservation. Do not send passport images or bank card details to a public page or an address copied from an old travel listing.